Frequently Asked Questions

How do I login?

After you select one of the digital classes, you will be prompted to log in with the ID and password that you created during the enrollment process. This will allow you to access the courses and save your progress.

What are the main features of your online classes?

Our classes were developed to aid you in your journey towards your certification or renewing an existing certification. They are narrated by a certified Operator that has been in the industry for many years.

What software do I need to access the online courses? What do I need?

No additional software is needed, all you need is a browser (Google Chrome, Microsoft Edge Apple Safari, Firefox,) and a connection to the internet and you should be able to access the course on any desktop or mobile device.

How long are these courses?

The courses length is dependent on the number of topics related to that specific class module. Classes are a minimum of 1 hour. Your progress will be saved if you need to leave the session prior to completing the course.

What if I need to leave the class before it is finished?

Your progress will be saved if you need to leave the session prior to completing the course.  When you’re able to return to the course, you will from where you left off in your last session.

Are on-site or interactive training sessions available?

Yes, we offer onsite and web based interactive training sessions. Please reach out to us in the Contact Us page on the website to discuss pricing options.

How do I access the training series related to my enrollment?

Select the person icon at the top right of the website page. From there you can click My Courses to view your enrolled courses.

How do I enroll for a training series?

Select the Find a Course button at the top right of the website page. From there, you can select a course that you want to enroll in and follow the enrollment process.

Can I enroll in multiple learning paths?

Yes, you can enroll as many learning paths as you want.

How can I tell if the training has been approved for my State?

Select the Check my state button at the top right of the website page. From there you can view the map or navigate to the specific State in question.

I am having issues accessing the courses, what do I do?

Please try clearing the cookies and cache of your browser. If you are still having trouble accessing the courses after clearing cookies and the cache, please add academy.veolia.us as a third party website based on the following directions:

• Google Chrome: